How do I know that my order has been received?
You will be sent a confirmation email after you have submitted your
order informing you that its has been received.

Can I make changes to my order after it has been placed?
You can amend your order by login back onto the site and selecting the
'Amend Existing Booking' option from the menu. All changes must be
made at least 3 days before your orders function date.

How do I know these changes have been implemented?
You will receive an email confirming the changes have been made to
your order.

Can I view details of past orders I have placed?
All orders you have made through our system can be viewed by login
into the site and selecting 'View Booking History'.

If my account information changes, do I have to re-register
with the new information?
No, changes can be made to your account information by login into
the site and selecting 'Update Your Information'.

I have forgotten my password. Do I have to re-register?
You can have your password sent to you by selecting 'Forgot Your
Password?' under the login page. You will be asked to supply your
email address you supplied upon initial registration. Your password
will then be sent to you as an email.

Can I view each building's facilities without have to go
through the order process?
To view details of each building, click on the appropriate building
image on the homepage to view room layouts and site facilities etc.

Can I change the number of attendants during the
order process?
There are many opportunities during the order process for you
to change the number of people attending your function but you
have to keep within the room capacities.

How can I remove rooms from my order?
In the basket page a bin icon is displayed next to each room.
Clicking this will delete the room from your order. Please note
all catering items and equipment selected for this room
will also be removed.

Can I place an order for two rooms in one order?
Yes, please first make sure they are for the same function/event
for accounting details. Once you have ordered everything you require
for the first room, scroll down and click on 'Add Another Room'.